You can return products purchased from Filmy Vastra within 7 days return/exchange period, except for our few non-returnable products.
To return a product to us, Please follow these steps:
- To Create a Return/ Exchange request, Call on 8287223108 or Whatsapp on same number with your Name and Order Id and we shall revert to you as soon as possible. Keep the item ready for pick up.
- We offer pick-up facility in most of the location’s based on our courier serviceability.
- If reverse pick-up option is not available at your location you can self-ship the product to us. For further details on return, contact us at 8287223108
- Items must be unworn and unwashed, and have all original tags attached. We cannot accept items that have distinct odour or signs of wear and tear. We assess all returns on this basis and if your item fails this assessment it will be returned to you.
- If you wish to exchange for a different size please clearly mark the required size in the space provided on the returns form.
- If you consider your items to be faulty please first contact our customer services department at 8287223108 and give a brief description of the fault, and location of the fault providing photographic detail. It may not always be necessary for you to return your faulty goods to us, and we will evaluate this at the time and on a case by case basis.
- Faulty good claims must be made within the 7 day period. Anything beyond the 7 days will be considered normal wear and tear of use, and can be subject to denial.
- The returns parcel remains your responsibility until the goods are received and booked back to us.
- Once we have received your package and it has been processed you will be updated on what action is being taken.
- Exchanges are sent out on a standard service (not an express service).
- Exchanges can only be made up to the original value of the goods purchased.
- Returns can take 5 – 7 business working days.
- Customized Goods are Non-exchangeable and Non-returnable. Only if you have size issues please first contact our customer services department at 8287223108 and we will take the appropriate action.
We reserve the right to return the items to you based on any of the terms outlined in our policy, goods will be returned to you in the same condition they are received in.
Whilst every effort will be made to replace any stock with like for like product under certain circumstances your preferred product may not be in stock. In this instance Filmy Vastra reserves the right to issue a refund or credit to the value of the original product. The product must also pass all other return criteria’s.